(a) If you have any concerns, please contact us to discuss these concerns and we will attempt to resolve them. You can contact us on:

(i) By phone on 0435 629 002; and

(ii) or by email at thespeechproject@outlook.com.

(b) If you are unsatisfied with the actions taken by us, you can contact:

(i) the complaints unit of the Department of Communities, Disability Services & Seniors on 1800080464; or

(ii) the National Disability Insurance Agency.

All contact details for these agencies should be available on the NDIS Website.

We will:

(a) provide the Supports to you in a way that meets your needs (as determined by us) and are conducted in a safe environment;

(b) work with you to provide the Supports at your preferred times;

(c) review your needs regularly to ensure the Supports continue to be suitable;

(d) communicate in an honest and timely manner with you;

(e) consult you on all decisions about how Supports are provided to you;

(f) listen to your feedback and resolve any problems as soon as possible;

(g) deal with your personal information in accordance with our Privacy Policy (which is available on our website);

(h) provide the Supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 (Cth); and

(i) maintain accurate records of the Supports we have provided to you.