Cancellation Policy

Here at The Speech Project, we have opted for a minimum of 24 hours’ notice prior to the commencement of the scheduled service otherwise we can request a claim of 100% of the negotiated price. As per the NDIS pricing arrangements and price guide, it is The Speech Projects right to charge a cancellation fee. The Speech Project may waiver any cancellation fee at their own discretion.

(a) If you have any concerns, please contact us to discuss these concerns and we will attempt to resolve them. You can contact us on:

(i) By phone on 0435 629 002; and

(ii) or by email at thespeechproject@outlook.com.

(b) If you are unsatisfied with the actions taken by us, you can contact:

(i) the complaints unit of the Department of Communities, Disability Services & Seniors on 1800080464; or 

(ii) the National Disability Insurance Agency.

All contact details for these agencies should be available on the NDIS Website.

We will:

(a) provide the Supports to you in a way that meets your needs (as determined by us) and are conducted in a safe environment;

(b) work with you to provide the Supports at your preferred times;

(c) review your needs regularly to ensure the Supports continue to be suitable;

(d) communicate in an honest and timely manner with you;

(e) consult you on all decisions about how Supports are provided to you; 

(f) listen to your feedback and resolve any problems as soon as possible;

(g) deal with your personal information in accordance with our Privacy Policy (which is available on our website);

(h) provide the Supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 (Cth); and

(i) maintain accurate records of the Supports we have provided to you.

Please review the Speech Projects Privacy Policy by clicking: The Speech Project Privacy Policy 2023.

Please review the Speech Projects Child Safe Environments Compliance Statement:  The Speech Project - Child Safe Environment Compliance Statement.pdf